It is a brave step starting out on your own to become a local computer repair person. You’ll be in competition with others like you, computer stores and bigger companies who cater for your marketplace.
Some of the most serious challenges you’ll confront notwithstanding will be when you are actually on the task. Contradictory to what many may believe, supporting domestic and small business enterprise users is rather a lot worse than operating in a large scale corporate environment. Here are some of the reasons why, so you can be readied and be more competent - building up you a healthy reputation and more word of mouth referrals.
Domestic and small business users can be the most troublesome customers you’ll ever deal with. They will expect immense value from you and will dispute their invoices unless they are 150% satisfied.
1. They will require you to recognise what a problem is and how to mend it the same way they would a pipe fitter who came round to unfreeze a waste pipe. It won’t take place all the time but now and then expect for them to refuse to pay for whatever time you spend ‘solving what the problem is’.
2. They don’t experience the luxury of being able to switch out their PC with one from the storage room or to work on somebody else’s while you work on theirs. Thus when they are dead in the water, unable to work and losing money because of it – the squeeze will be on you. You will decidedly want to be able to manage with this and get used to someone standing over your shoulder hassling you to hurry up.
3. They will need you to look at all varieties of other things apart from what you’ve booked in to see them about. If you have allocated them a particular amount of time to do a certain problem then you have to be clear at the start of the call. See if there is enough time left over at the close of the visit or schedule another one. The most all-important thing is to express at the start of your call that you are there to do a particular task. A professional looking work order will assist a great deal here.
4. They do not have standardized desktop set ups with effective antivirus and policies that keep them from downloading and installing whatsoever they like. This is what makes this type of work so fascinating, and frustrating. Just think spyware, spyware spyware, be braced for it and expect to run into it everywhere you go.
5. They will blame you for things that have gone wrong that aren’t your mistake. Ever heard this phrase before?
“Well it was fine until the IT person came and today it doesn’t work (I’m not paying this invoice!)”
Expect this to happen a great deal. Again professional looking work orders and effective documentation of all work carried out will be the validation you need to present precisely what you have and haven’t done. A client once called up and yelled at my boss right after a call because his printer stopped working just after I left. Turns out he switched off the computer it was attached to.
Offering computer mending services to small business and home users can be a tremendously rewardful experience. And of course being your own boss is as good as it gets. I trust the preceding points haven’t put you off, the intent is to condition you for some of the most intense parts of the job.
You can protect yourself and be trained simply by setting up an effective system for work orders, call documentation and routines for particular situations. Do this and you’ll get acknowledged in your area as the go-to somebody and have too much work to manage.
Now go get ‘em!
Peter Webber is an individual IT consultant and contractor to large and small business organisations. His internet site focuses on numerous aspects of working in the IT industry in particular how to set up your home computer mending business
Tags: Computer repair business, Home Computer Repair Business
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